Verve Health Media Pty Ltd ("we", "us", "our"), operating as The Verve Review (drainyouthcartil.world), is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information when you interact with our website or place an order:

  • Name and contact details (phone number, email address, postal address)
  • Order details and transaction history
  • Technical data: IP address, browser type, device identifiers, pages visited, referring URL
  • Communications you send us via our contact form or email

We collect this information through our order form, contact form, and automatically via cookies and tracking technologies (see Section 6).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders for Hardero food supplement
  • Respond to enquiries and provide customer support
  • Send transactional communications related to your order
  • Comply with legal obligations
  • Improve our website and editorial content (aggregated analytics)
  • Serve relevant advertising (only with your consent via Cookie Consent - see Section 6)

3. Legal Bases for Processing

We process your data on the following bases:

  • Contract performance: to fulfil your order
  • Legitimate interests: website security, fraud prevention, analytics
  • Consent: marketing emails and advertising cookies (where applicable)
  • Legal obligation: compliance with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Fulfilment and logistics partners to deliver your order
  • Payment processors (for secure transaction handling)
  • Google LLC - for advertising and analytics services (see Section 6)
  • IT service providers hosting our website infrastructure
  • Government or regulatory bodies when required by law

5. International Data Transfers

Some of our service providers, including Google LLC, are located outside Australia. Data transferred internationally is protected by contractual safeguards or recognised adequacy frameworks where applicable. By using our website, you consent to your information being processed in countries outside Australia.

6. Cookies, Google Ads and Analytics

Our website uses cookies and tracking technologies. When you visit, we implement Google Consent Mode v2, with advertising and analytics cookies set to denied by default until you provide your consent via our cookie banner.

We use the following Google services, subject to your cookie consent:

  • Google Ads / Google Remarketing: to serve relevant advertisements to users who have visited our site. Uses the _gcl_au cookie and related identifiers.
  • Google Analytics (GA4): to understand how visitors interact with our website. Uses _ga, _ga_*, and _gid cookies.

If you reject non-essential cookies, no advertising or analytics cookies will be set. You may update your cookie preferences at any time via the "Manage Cookies" link in our footer.

For more information on Google's data practices, visit policies.google.com/privacy.

7. Data Retention

We retain order data for up to 7 years to meet our tax and accounting obligations. Customer enquiry data is retained for up to 2 years. Analytics data is retained per the default settings of Google Analytics (up to 14 months). You may request earlier deletion - see Section 8.

8. Your Rights

Under the Australian Privacy Principles and applicable law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to our legal retention obligations)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at info@drainyouthcartil.world. We will respond within 30 days.

9. Complaints - Australian Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us directly first so we can attempt to resolve your concern before escalating to the OAIC.

10. Website Security

Our website uses HTTPS encryption to protect data in transit. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure or misuse.

11. Children's Privacy

Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

12. Contact Us

For any privacy-related enquiries, please contact:
Verve Health Media Pty Ltd
Level 2, 18 Hunter Street, Sydney NSW 2000, Australia
Email: info@drainyouthcartil.world
Phone: +61 2 0000 0000

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.